Cruise Lines International Association [CLIA] has announced that its Board of Directors has approved the adoption of a “Cruise Industry Passenger Bill of Rights” detailing CLIA members’ commitment to the safety, comfort and care of guests in a number of important areas.
The CEOs of CLIA North American member cruise lines are each immediately verifying in writing that they have adopted the Passenger Bill of Rights, which is a condition of membership in the Association and CLIA also will submit the Passenger Bill of Rights to the International Maritime Organization (IMO), requesting formal global recognition and applicability under the IMO’s authority over the international maritime industry.
The Passenger Bill of Rights will be effective immediately for US passengers who purchase their cruise in North America on CLIA’s North American member cruise lines, regardless of itinerary and CLIA and its member cruise lines are actively communicating the Passenger Bill of Rights to the public and cruise line guests.
CLIA and its member lines will post the Passenger Bill of Rights on their respective websites, and CLIA has provided materials to its nearly 14,000 travel agent members to communicate the Passenger Bill of Rights to current and prospective customers looking to book a cruise.
CLIA COE and President Christine Duffy said, “The Cruise Industry Passenger Bill of Rights codifies many longstanding practices of CLIA members and goes beyond those to further inform cruise guests of the industry’s commitment to their comfort and care.”
“By formally adopting industry practices into a “Passenger Bill of Rights,” CLIA is further demonstrating consistent practices and transparency across CLIA member lines.”
“The cruise industry is committed to continuing to deliver against the high standards we set for ourselves in all areas of shipboard operations.”
The following is the full text of the Passenger Bill of Rights, as adopted unanimously by CLIA’s members: –
INTERNATIONAL CRUISE LINE PASSENGER BILL OF RIGHTS
The Members of the Cruise Lines International Association are dedicated to the comfort and care of all passengers on ocean going cruises throughout the world.
To fulfill this commitment, our Members have agreed to adopt the following set of passenger rights:
The right to disembark a docked ship if essential provisions such as food, water, restroom facilities and access to medical care cannot adequately be provided onboard, subject only to the Master’s concern for passenger safety and security and customs and immigration requirements of the port.
The right to a full refund for a trip that is cancelled due to mechanical failures, or a partial refund for voyages that are terminated early due to those failures.
The right to have available on board ships operating beyond rivers or coastal waters full-time, professional emergency medical attention, as needed until shore side medical care becomes available.
The right to timely information updates as to any adjustments in the itinerary of the ship in the event of a mechanical failure or emergency, as well as timely updates of the status of efforts to address mechanical failures.
The right to a ship crew that is properly trained in emergency and evacuation procedures.
The right to an emergency power source in the case of a main generator failure.
The right to transportation to the ship’s scheduled port of disembarkation or the passenger’s home city in the event a cruise is terminated early due to mechanical failures.
The right to lodging if disembarkation and an overnight stay in an unscheduled port are required when a cruise is terminated early due to mechanical failures.
The right to have included on each cruise line’s website a toll-free phone line that can be used for questions or information concerning any aspect of shipboard operations.
- The right to have this Cruise Line Passenger Bill of Rights published on each line’s website.
It is not know if and when this Passenger Bill of Rights will apply to CLIA in this region and to passengers booking with CLIA members in this region.