I started our payments business in 2000 and after looking around at the travel industry and its processes, I had a very clear vision on why I wanted to join the industry: simply, to make it better!
We saw incredible inefficiency and unnecessary cost and knew that there were better ways of doing things.
What do you like most about your job?
The people I get the opportunity to interact with every day – my staff, partners and most importantly, our customers. They have all taken me on an amazing journey that continues to evolve as they do.
What’s one of the biggest achievements of your career so far?
eNett’s rapid growth, supported by customers.
What’s the best advice ever given to you and who gave it?
“Love your wife; love your life” – taken from Jerry McGuire, the movie.
Who do you admire and see as a role model in the travel and / or hospitality industry?
I admire anyone who tackles life head on – the only role models I have ever had are my parents, who instilled that desire and admiration in me.
What can people expect from eNett and what are some of the biggest benefits?
Continuing to deliver easy to use innovations that irreversibly change the landscape and empower our customers to do more.
What destinations are on your travel bucket list?
Anywhere with these ingredients: sun; a beach to surf in; a pool to unwind in, my wife and kids; and a cold beer to finish off (I am Australian).
What’s a memorable travel experience you’ve had (good or bad)?
Good: Every landing in Melbourne when I know I’m only 30 mins away from seeing my family.
Bad: Every queue and lost luggage.
What are three things you always take with you when travelling?
My iphone, my mac computer and my MasterCard.
Name someone famous you’d like to travel with and a destination you’d like to go with them.
I like the idea of taking a journey into space on Virgin Galactic – and what better way to take the flight than to be sitting next to Richard Branson.
What direction do you see the industry heading in, in the next five to ten years?
With many players in the travel industry leaving money on the table due to their reliance on antiquated ways of making and receiving B2B payments, there is a real opportunity for the industry to embrace technology and new ways of working to improve profitability. I can see a change emerging now, and I hope in five years time, that all the players across the value chain are reaping the rewards.