Name: Robert Hauck
Position title: General Manager
Company name: Kanuhura Maldives
When and why did you join the industry?
In 1988. After military service I decided to study law, then went into hospitality as I have always loved travelling. I started as an apprentice chef so I could get to know the industry from the bottom up. This taught me that there is nothing like attention to detail and it is something that has helped me all the way through my career.
What do you like most about your job?
I like working with people – training them, guiding them and developing them into great hospitality professionals. I also love creating strong brands as I feel it is so important to have the right perception and positioning for a hotel or resort – and essential to that are creating guest experiences. In our business we need to create desire.
What’s one of the biggest achievements of your career so far?
For me it was creating a 99.9% employee satisfaction for Raffles Grand Hotel d’Angkor, the highest ever recorded in all industries by the Gallup Q12 Engagement Index. A happy and motivated team will create the foundation for a guests’ experience.
What’s the best advice ever given to you and who gave it?
Never give up on your goals, aim high and reach high. My father taught me this.
Who do you admire and see as a role model in the industry?
Industry alley Charles Schumann with whom I worked on several international projects and who is originally from my home town of Munich. He is a true gentleman of the old school with such a modest style and passion for quality. His bar concepts and barmen are legendary.
What can people expect from your company and what sets it apart from the rest?
Kanuhura is well known for its ‘Kanuhura spirit‘, we create and sell experiences. The spirit to deliver memorable and excellent hospitality experiences is high and together we create memories for our guests that last a lifetime.
What destinations are on your travel bucket list?
An adventure trip to the Amazon and one-month horse ride through Montana and Wyoming. They’re top of the list!
What’s a memorable travel experience you’ve had (good or bad)?
Climbing up the active Vulcan Chimborazo in Ecuador. At over 6,200 metres, it is one of the highest mountains on earth and a real roof of the world. The Phuket Vegetarian Festival in Thailand is also at the very top of my favourite experiences. The mystic vibes and emotional spectacle was incredible to be part of.
What are three things you always take with you when travelling?
My camera. Photography is a major part of my life, documenting the fascinating world we live in and capturing my favourite moments is one of my biggest passions. Second thing would be my sports shoes and third my lucky charm.
Name someone famous you’d like to travel with and a destination you’d like to go with them.
I’d really like to travel with Ray Mears to Utah Montana.
What direction do you see the industry heading in over the next five to ten years?
Travel trends nowadays are constantly changing. I see a definite trend towards personalised concierge travel. Hospitality will become more bespoke. People now want to collect moments and long to create memories. I see this as a very a healthy trend, a more mind-focused travel trend, in the years to come.