Port Douglas Resort manager wins prestigious South Pacific award
Ramada Resort by Wyndham Port Douglas General Manager, Duncan Mars, has been named the year’s Best Resort Manager at the Australian Timeshare and Holiday Ownership Council (ATHOC) Awards.
Presented this week at the annual ATHOC conference in Fiji, the ATHOC Awards are prestigious honours that recognise and reward exceptionally talented individuals, teams and companies in the vacation ownership industry across the South Pacific.
Duncan won the Resort Manager of the Year award after implementing a high standard of personalised service at the resort and markedly improving the property’s performance.
“Since starting at Ramada Port Douglas last year, Duncan’s leadership and positive attitude have helped take the resort’s service standards, product offering and overall customer experience to new heights,” said Matt Taplin, Senior Vice President of Hotel & Resort Operations at Wyndham Destinations Asia Pacific.
“The processes and innovations Duncan has implemented across a short period have inspired staff to strive for excellence, which is evident in the resort’s performance and the feedback the team receives.”
Duncan presided over a 7.8 per cent increase in occupancy at Ramada Port Douglas during 2017 and an overhaul of housekeeping which brought about vast productivity improvements. Guests providing feedback on the resort also give Duncan and his team an average ranking of 9.09 out of 10.
Ramada Port Douglas is a mixed-use resort that is utilised by hotel guests and timeshare owners in the WorldMark South Pacific Club, which is developed by Wyndham Destinations Asia Pacific.
Set amongst a pocket of Melaleuca rainforest and surrounded by lush gardens and free flowing waterways filled with barramundi, the resort offers a mix of hotel rooms, one and two-bedroom apartments and a range of amenities, including an onsite day spa, gym and event facilities.
To make a booking, go to www.ramadaportdouglas.com.au or call (07) 4040 4333.