Wyndham Takes Top Honours at National Customer Service Awards for Second Year Running
Wyndham Destinations Asia Pacific’s Customer Experience team has once again been judged the top of its class at the prestigious Australian Service Excellence Awards (ASEAs), which were held at The Star in Sydney last week.
The team was honoured with the Customer Service Team of the Year – Large Business Award, and was also named runner-up Service Champion in the Service Project of the Year – Continuous Improvement (five-day project) category.
Hosted annually by the Customer Service Institute of Australia, the ASEAs attract more than 650 attendees each year to recognise best practice and innovation in customer service from major companies including Optus, American Express and iCare.
“We are thrilled to have been honoured with this accolade for the second year running. This award speaks to the heart of our business and goal to deliver exceptional customer care through creating personalised and memorable experiences,” said Bruce Harkness, Senior Vice President Human Resources and Customer Experience, Wyndham Destinations Asia Pacific.
Wyndham Destinations Asia Pacific’s Customer Experience team includes 28 staff members covering customer design and delivery, customer insights, customer care, VIP handling and quality assurance. The team works to improve the customer experience delivery across two vacation clubs, WorldMark South Pacific Club by Wyndham and CLUB WYNDHAM® ASIA, and at Wyndham’s 42 managed and Club resorts across Asia Pacific.